Refund Policy

MyPanditJi Trusted Friend — AI Companion

Trusted Friend is an AI companion, not a real human and not a licensed professional. Conversations are generated by artificial intelligence for emotional support, companionship and astrology-based reflection only. It is not a substitute for professional medical, mental-health, legal or financial advice.

• 18+ only. You must be at least 18 years old to use Trusted Friend and you confirm this at sign-up.
• Birth details. Your name, date, time and place of birth are used only to compute your Vedic astrology chart (Kundali) and personalise conversations. If you don’t know your birth time, a default (12:00 PM) is used and time-dependent results are approximate.
• Memory. Trusted Friend may remember details you share to make chats feel personal. You can view and delete these anytime from the 🧠 memory screen in the app.
• Delete your chat. From End chat → Delete this chat permanently you can permanently erase a conversation and the Trusted Friend memories formed from it. This is irreversible (it cannot be recovered by refreshing, this device, or WhatsApp) and does not affect your account or subscription. For deletion of your entire account and all associated data, email support@mypanditji.live.
• WhatsApp. If you connect via WhatsApp, you consent to receive a secure login link and (optionally) messages. Reply STOP anytime to opt out.
• Plans & payments. Free tier (10 responses/day) plus paid plans: ₹19 Day Pass (one-time, 24h, 60 responses), ₹99/month Friend+ and ₹199/month Companion (auto-renewing monthly subscriptions, cancel anytime). All billed securely via Razorpay and subject to our Fair Usage Policy. See the Refund Policy.
• Safety. If you express thoughts of self-harm, Trusted Friend will share real crisis helplines. In an emergency call 112 (India) or a helpline immediately.

Trusted Friend — Plans and Pricing

• Free — ₹0: up to 10 AI responses per day (IST) and 100 per month. Limited free access.
• Day Pass — ₹19: up to 60 AI responses, valid 24 hours from activation. One-time payment — not a subscription, does not auto-renew.
• Friend+ — ₹99/month: high conversation allowance (up to 50 responses/day and 300 per billing month). Monthly auto-renewing subscription until cancelled.
• Companion — ₹199/month: our highest conversation allowance (up to 100 responses/day and 800 per billing month). Monthly auto-renewing subscription until cancelled.

The exact response limits, memory features, companion access, validity period and other benefits applicable to each plan are displayed before purchase and may be updated from time to time.

Daily Pass Refunds (₹19, one-time)

The ₹19 Daily Pass is a one-time digital service that may become available immediately after successful payment. Once activated and materially used, it is generally non-refundable except in cases such as duplicate payment, failure to activate the purchased service, qualifying technical failure, or where a refund is otherwise required by applicable law.

Subscription Cancellation and Refunds (Friend+ ₹99/month, Companion ₹199/month)

Friend+ and Companion are recurring monthly subscriptions that automatically renew until cancelled. You may cancel future renewal anytime from the in-app Manage Plan screen.

Cancellation stops future auto-renewal but does not ordinarily result in a refund for a billing period that has already started; you retain your already-paid access until the end of the current billing period, except where required by applicable law or otherwise expressly provided under this Refund Policy.

If payment is successfully collected but the purchased plan is not activated because of a verified Trusted Friend technical failure, we may restore the purchased entitlement, extend access, provide equivalent service credit, or issue an appropriate refund.

Fair Usage Policy

Trusted Friend is designed for normal personal conversational use. All free and paid plans are subject to reasonable fair-usage, technical, safety and abuse-prevention limits.

Excessive, automated, scripted, repetitive, bot-generated or otherwise abnormal usage may be temporarily rate-limited, slowed, restricted or suspended where reasonably necessary to protect service availability, security and fair access for other users. Paid subscriptions do not provide unrestricted computational capacity or permission for automated/bulk usage.

Wherever practical we use progressive controls such as rate limits, temporary cooldowns or warnings before suspension, except in cases of clear abuse, automation, fraud or security risk. Exact response allowances for each plan are shown before purchase and in the FAQ.